Totem Hair was founded by Candice Zen in 2014. As a result of talking to clients, Candice realised that many people in London are extremely short on time, and there often isn’t somewhere decent close to home or work to get a haircut conveniently. Many people also prefer a quieter, unstressful environment, where they will get their hairdresser's full attention.

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Candice is a hairdresser and barber who has been working in central London since 2007. She originally trained at the Vidal Sassoon academy and went on to further training at Toni and Guy academy, and the Aveda Institute while working in central London salons. She has also trained in advanced men’s barbering under leading barber-educators Erik Lander and Gary Machin. She holds advanced National Vocational Qualifications (NVQs) in Hairdressing and Barbering.

Candice holds full public liability insurance via Salon Gold. All Totem Hair stylists also hold public liability insurance.

As a business, Totem Hair is anti-discrimination and LGBT-friendly.